FAQ

Frequently Asked Questions

Yes all of our website packages come with a free basic hosting plan that is only ideal for small stores with max upto 10 products. We do however offer a Premium Hosting plan that is purpose built for our website to perform lightning fast and be able to grow with you online business. Contact us today to learn more about our premium hosting

Yes we can create new graphics for your website but this is not covered under the regular Monthly Maintenance Contract. We have an hourly rate of $75.00 per hour and most smaller project fall within this time frame. If it is a larger project we can definitely discuss the project in further detail and we’ll give you a fair quote. In some cases where the graphic is super simple we’ll do it free of charge just to make you, the customer Happy! After all your success is our success 8).

Once we’ve taken final payment (we do 50% down 50% upon delivery) the website and all of it’s content belongs to you the company. We make sure that it’s running tip top, keep it updated to avoid your website from crashing or worst case scenarios getting infected by malicious viruses or code. Not only do we keep your website up to date but we become your Marketing Team as we can provide consulting, graphic design, SEO Services and guide you along the way to being more successful with your Vape Business.

Vape Webmasters does not provide any credit card processing for your website. Good news is we have partnered with a 3rd Party Merchant Credit Card processing company that specifically caters to the Vape Industry. We simply get you in touch with our 3rd party merchant service and we take care of the rest.

If you already have your own merchant credit card processing we can easily plug them into your new website at no charge to you. We mean it when we say you’ll be ready to start selling when we deliver the site to you.

Yes, you’ll have full control over your store and you can upload as many products as you would like or edit existing products. Before launching the site we train you how to work the back end of your site and we’ll be here to help you for the life of your website.

We are proud to use WordPress with Woocommerce as our e-commerce platform. Not only have we mastered this platform but it is widely customizable and  scalable.

We accept all major credit cards including Master Card, Visa, American Express, Discover

It takes an average of 4-6 weeks from Concept Design > Development > Launch. In order to stay within our time frame communication between the customer and Vape Webmasters has to be punctual.